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Call Us: (714) 982-SASH (7274)   Email Us: info@thesashout.com

Monday-Thurs Between 7:00 am - 6:00 pm PST 

Friday 7am-4pm                                                 

Draped in Elegance...Saying it with Style!

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Frequently Asked Questions
 

After reviewing this page if you still have unanswered questions please feel free to contact us.


Where are you located?
We are located in Adelanto California, (Inland empire). Surrounding areas are Hesperia, Victorville, Apple Valley and Barstow. Other areas right outside of our location are Fontana, San Bernardino, Rialto, Rancho Cucamonga, Upland and Ontario.


How do I place my order?
You may submit your order online, simply fill in our easy ordering form or you may contact us by phone to place your order with one of our friendly sales staff.


I am having trouble placing my order online, how can I get help?
You can call us during our normal business hours and we'll walk you through the ordering process or you may chat live with us. Remember you can also call and place your order over the phone.


What is the length and width of the sashes or stoles?
They come in various sizes. Please view our product sizing chart.


How many letters can I fit on my sash and how big will they be?
We recommend a maximum of 24 characters (this includes spaces). The lettering will be approx. 2" in height. Although you may use more letters please keep in mind the more letters used will decrease the lettering size.


What forms of payments do you accept?
We except Visa, MasterCard, American Express and Discover via PayPal. We also accept debit cards with the Visa or MasterCard logo. Purchase orders, checks and money orders will be considered. ..Read more.


Do I have to pay tax on my order?
Orders shipped to addresses in California will be charged local sales tax of 8.75%. Orders delivered to addresses outside of California will not be charged tax.

How long will it take for me to get my order?
Our normal turnaround time is two to three weeks for orders 1 to 10 in quantity, four weeks for 10 to 20 and all orders over 20 in quantity there is a five to six week turnaround time. If you place an order for 10 or more and if you are placing an order during our busiest months which varies depending on certain events the turnaround time can be longer. Please allow 1 to 2 business days for us to process your online order. Phone orders are processed the same day.


Awaiting Processing : The time it takes to impute your order into the system.
(1 - 2 days depending on the day you placed your order)


Processing: The time your order is being custom made, this is also known as production time.
(2 - 6 weeks, depending on the quantity of your order)


Shipped: The time your order is in transit with the carrier.
(2 - 3 days depending on your location)


How much is the custom logo set up fee?
Our logo set up fee starts at $30.00 and varies depending on the complexity of the artwork. This is a one-time fee.
Note: Placing an order with a custom logo for the first time requires more time for artwork processing and digitizing.

I need my sash(s) within a week or two, can you rush my order?
Rush orders must be approved by one of our sales staff and your order must be taken over the phone, This way we can refer to our production schedule to see if we can fit your order on the schedule. When considering approval of a rush order we take note of the complexity of the customization, quantity needed and the due date requested by the customer If you are approved for a rush order rush fees will apply in the amounts listed below.


Orders needed within (2-4 days) - Rush fee: $30 per sash or stole

Orders needed within (5-7 days) - Rush fee: $20 per sash or stole

Orders needed within (8 - 10 days) - Rush fee: $10 per sash or stole


We do not take rush orders for more than 8 sashes or stoles!


Note: Rush fees are not the same as shipping fees. The rush fee only moves your order up on the production list. We also recommend express shipping on all rush orders.


What postal service do you use to ship orders?
We offer the standard shipping method of USPS Priority Mail 2 to 4 business days for delivery. Other options for shipping is UPS or FedEx. If you have a UPS or FedEx account number you can provide it via email after making your purchase. There will be a $6.50 service fee for selecting UPS or FedEx delivery.


Please note: Shipping fees are paid to the carrier you select for their service to delivery your order after we complete our services. We are not responsible for any carriers transit times!! We will not guarantee their delivery times or be responsible for lost, damaged or undeliverable packages. If your package is lost or damaged you may contact us and we will assist you in filing an insurance claim, provided you paid for insurance.


Is my package insured?
USPS Priority Mail shipping includes up to $50.00 of insurance and USPS Priority Express shipping includes up to $100.00 of insurance.

FedEx and UPS Express shipping includes up to $100.00 of insurance. If your order is more than the already included insurance you can purchase additional insurance to cover the total purchase of your order. It is your responsibility to let us know you want total purchase coverage!

Do you Express ship?
Yes. USPS, UPS and FedEx express shipping is an option at the expense of the customer.


Do you ship internationally?
Yes, we ship internationally. The customer is responsible for all custom and duty fees.


How will I know when my order has shipped?
You will receive a e-mail with shipping information and a tracking number.


What about refunds and cancellations?
Payments for custom made and embroidered products are non-refundable. Refunds and cancellations are honored under certain restrictions. Read more...


How does promotions, coupons, special offers and free shipping work?
* Promotional codes: When using a promotional code you must phone in your order.
* Coupon codes: When using a coupon code you must enter the code in the appropriate box when checking out through the shopping cart
* Special offers: Occasionally we list special offers for our products on eBay and Esty, when purchasing or receiving quotes from these site listings it will be based on the cost listed and will not be based on any other promotions or coupon discounts posted on our website.
* Free shipping: Applies to our website online orders only!


Note: Unfortunately discounts, coupons and promotions cannot be combined! The only exception is when ordering online and using a coupon code that is valid at the time of purchase and your online order is $250.00 or more.